HEALTH SERVICE REPRESENTATIVE I - STROGER Job Number: 00126306
Job Posting: Oct 15, 2021, 2:01:36 PM Closing Date: Oct 30, 2021, 4:59:00 AM Full-time Shift Start Time: 12:30 P.M. Shift End Time: 8:30 P.M.
Collective Bargaining Unit: AFSCME 1111 Health and Hospital Systems Posting Salary: $16.491
Organization: Health and Hospital Systems
LOCATION: STROGER HOSPITAL
SHIFT: 12:30 PM - 8:30 PM
Job SummaryAFCME - 1111
Under direct supervision, the Health Service Representative I is responsible for a variety of customer service tasks: professionally responding to telephone inquiries from patients and their families; greeting patients, visitors, vendors and directing them to the appropriate hospital location; manning the information/service desks; maintaining visitor/patient logs, providing and checking visitor passes; and other duties as assigned.
Answers, screens and transfers all telephone inquiries from patients and their families in strict adherence to confidentiality agreements and policies and procedures and handles these phone calls with courtesy and respect. Responds to irate callers in a professional manner
Greets all patients, visitors and vendors and directs them to appropriate hospital locations
Searches CERNER database for appropriate patient information. Uses system data to follow guidelines and for access to patient areas to ensure patient/employee safety and privacy
Checks and validates visitor's authorization/passes to patient care areas
Accurately record visitor/patient information in log and maintains logs
Reports and documents any area problems and informs supervisor in a timely manner
Performs other duties as assigned
High School Diploma or GED equivalent is required (Must provide proof at time of interview)
Minimum of (2) years of experience in a customer service environment in a hospital that includes phone experience is required
Basic computer experience that includes a combination of using e-mail, looking up information in a database (such as Cerner) and data entry is required
Bilingual English/Spanish is preferred
Knowledge, Skills, Abilities and Other Characteristics
Ability to maintain pleasant attitude in a stressful situations
Ability to interact with a wide-variety of individuals
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must :
Meet the minimum qualifications for the position.
Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"
Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable
A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference
VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.
Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Deferred Compensation Program
Paid Holidays, Vacation, and Sick Time
You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.
*Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U. S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.
*Please note all offers of employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
*CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.
COOK COUNTY HEALTH & HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER.
ABOUT COOK COUNTY HEALTH (CCH)
The Cook County Health’s mission is to deliver integrated health services with dignity and respect regardless of a patient’s ability to pay; foster partnerships with other health providers and communities to enhance the health of the public; and advocate for policies that promote the physical, mental and social wellbeing of the people of Cook County.
CCH is comprised of two hospitals, John H. Stroger, Jr. Hospital and Provident Hospital, a robust network of more than a dozen community health centers, the Ruth M. Rothstein CORE Center, the Community Triage Center, the Cook County Department of Public Health, Cermak Health Services, which provides health care to individuals at the Cook County Jail and the Juvenile Temporary Detention Center, and CountyCare, a Medicaid managed care health plan.
The system cares for more than 300,000 patients each year and its physicians are experts in their fields, committed to providing their patients with comprehensive, compassionate and cutting-edge care. Today, CCH is transforming the provision of health care in Cook County by promoting community-based primary and preventive care, growing an innovative, ...collaborative health plan and enhancing the patient experience.
COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER
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