Location: US:PA:Lancaster Work Type: Full Time FTE: 1.0 Shift: Varied Hours: Monday - Friday, 9:00a - 5:30p, one evening, 12:00p - 8:00p, rotating weekends
SUMMARY OF POSITION:
The Medical Office Associate provides front office support to the clinical operations team, and works with a diverse patient population to ensure accuracy of patient intake, registration, payments, and scheduling. Duties include, answering and screening telephone calls, scheduling appointments, entering patient charges, payments along with third party billing information and other pertinent information. The priorities of the MOA position are patient registration, customer service and ensuring patient flow is optimal.
High School Diploma or equivalent required
KNOWLEDGE, SKILLS, & ABILITIES:
Basic computer skills
Excellent interpersonal skills
Ability to effectively interact courteously with a variety of staff and patients
Ability to solve problems, or seek assistance from supervisor when necessary
Ability to operate a personal computer and general office equipment
Ability to maintain effective working relationship with other employees
Ability to lift 25 pounds
Occasional kneeling, pushing/pulling and reaching
Prior experience working in a medical office preferred
6 months of customer service experience preferred
In addition to a rewarding career, we also offer great benefits including but not limited to:
Paid Time Off and Personal Time
Medical Benefits (No waiting period)
Dental and Vision Benefits
Elder Care/Child Care Resources
Company Sponsored 401K
If chosen for this position, you may required to pass a Post Offer Employment Physical Exam in accordance with the measurements listed in the Work Task Analysis (WTA) report. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, martial status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email firstname.lastname@example.org or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.
At Penn State Hershey, our mission is to enhance the quality of life and serve our community through improved health, the education of health professionals, and the discovery of knowledge. For us, service excellence is not only for our patients but also our employees. It means valuing each and every employee.
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