The Health Technician (Telehealth Clinical) serves in a generalist role to support and manage telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center, CBOC, VA Outreach Clinic, etc.), with duties that may require travel. Primary responsibility of the incumbent is supporting clinical telehealth encounters for both the patient and provider locations by serving as the telepresenter within scope of practice. *** Bargaining Position *** Join the West Texas VA Health Care System (WTVAHCS) as a Health Technician (Telehealth Clinical). Your primary responsibilities include functioning as an imager and clinical data manager for telehealth store and forward applications, managing real time clinical telehealth events, providing established instructions for patients, and providing technical and administrative support of telehealth operations. You will provide technical support to end-users, scheduling simple and complex intra-facility and inter-facility telehealth appointments, installing, configuring, maintaining, and troubleshooting technology. Other duties include: Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment; Serving as a telepresenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter; Taking measures to ensure patient care is delivered safely by following appropriate procedures for inventory management, cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures; Ensuring assigned telehealth technologies are managed appropriately to include inventory, secure, ready for use, and accounted for by preparing and tracking maintenance work orders, information systems, inventory records, and communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary. Completing standardized clinical questionnaires and templates within scope of training and applicable guidelines; Ensuring that patient privacy is protected by complying with all information security and patient privacy regulations; Developing and delivering virtual and digital technologies which help Veterans communicate synchronously and asynchronously with their health care teams and coordinate, track and manage their health care. Work Schedule: Monday - Friday 8:00 a.m. - 4:30 p.m. or 7:30 a.m. - 4:00 p.m. (Alternate schedules may be necessary to meet the needs of the organization.) Telework: Not authorized Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not authorized Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.
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