The Supervisor-Patient Safety Manager (PSM) is a professional registered nurse responsible for establishing and maintaining a comprehensive Patient Safety Program that complies with all applicable regulations. The incumbent provides assistance to the Quality Management (QM) chief in the overall functioning of QM department. The role provides coverage in the absence of the QM Chief as assigned. The PSM provides leadership/facilitation to assess plan, implement, supervise/coordinate, and evaluate the Patient Safety Program in full compliance with regulatory guidelines. With the administrative oversight by the QM Chief, the Patient Safety Manager provides direct oversight to other Patient Safety Managers, Risk Management, and High Reliability Organization division of QM Department. The Supervisory Patient Safety Manager develops implements, analyzes, recommends and evaluates various initiatives and activities in collaboration with Risk Management. Responsibilities include oversight for all patient safety related activities including Root Cause Analysis (RCA) of any event or miss; and conducting proactive risk assessments, including Healthcare Failure Mode and Effects Analysis (HFMEA) and Patient Safety Assessment Tools (PSATS). Activities also include investigation, tracking and trending of facility patient event reports, product safety reports/recalls, and other patient safety/risk management related problems. The Patient Safety Program is a vital component to the FHCC's overall Performance Improvement program. Clinical expertise and knowledge of patient safety concepts are essential to ensure compliance with standards established by FHCC/VHA/DoD directives. The Patient Safety Manager supports the QM/PI mission of the FHCC. Patient Safety Program data provides a basis for identifying problem areas and opportunities for improvement, and for establishing organization-wide policy instructions and procedures. The PSM analyzes these data and prepares meaningful reports for information, action, or further study by FHCC director, Deputy Director, Associate Directors, committees, teams and other FHCC personnel as appropriate. Major Duties and Responsibilities Coordinates, plans, and implements all aspects of the Patient Safety Program. This includes serving as the functional expert and central resource person for the FHCC for activities related to the development and monitoring of patient safety-related processes. Assesses actual/potential patient safety issues using a proactive risk control plan to avoid, prevent or limit risk liabilities and/or loss and to stimulate change to avoid medical errors and improve safety. Maintains an active liaison with the network Patient Safety Officer for purpose of reporting, investigating, analyzing, and resolving patient safety-related issues. Participates in network-wide projects, as assigned, and consults as a member of network Patient Safety Council. Evaluates and prioritizes problem areas. Apprises senior leadership through reports to the Quality Council, as appropriate, on the status of Patient Safety Program. Performs additional investigations, to include RCA and Healthcare FMEA, as required on issues involving quality of care, risk and patient safety concerns. Plans for personal growth as related to professional goals based on self-assessment, evaluation, and feedback. Assumes responsibility for acquiring knowledge and experience to meet goals. Actively participates in professional organizations. Actively seeks opportunities and collaborates with others to improve care. Work Schedule: Monday - Friday 8:00am - 4:30pm Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.
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