The Nutrition and Food Service at VACT is seeking a qualified candidate to join their team as a full time Dietetic Health Tech GS-05. You will represent VA Connecticut's Nutrition and Food Service as an Ambassador in this customer centric role while interacting with our patients, guests , patient care teams and other staff members daily. The Nutrition and Food Service at VA Connecticut provides nutritional care to the veteran patient population that utilize services of the medical center. A team of approximately 75 staff coordinate efforts to deliver educational guidance to both the in-patient and out-patient veterans as well as nutritious meals to our patients at the bedside or in the dining room. This team consists of a wide variety of occupations including Clinical Dietitians, Dietetic Health Technicians, Cooks, Food Service Workers, a Management Team and a Budget Technician. The purpose of this position is to provide administrative and customer service support for the VA hospital food service program. The incumbent performs routine duties that require exceptional customer service, computer skills, proper phone etiquette, proficiency in special food service and therapeutic diet procedures, knowledge of routine modified diets, combinations of diet modifications, allergies and knowledge of Commercial Off the Shelf (COTS) Dietetics software. The duties of this position include but are not limited to the following: Takes patient meal service orders in person or by answering patient calls using phone system or in person and enters meal orders into a COTS Dietetics Software system. Interact with veterans, dietitians, nursing staff, and other medical center employees and will provide excellent customer service and be professional and courteous at all times. Collaborate with Dietitians regarding Food/Drug Interactions, notifying clinical staff of potential issues with meal service and delivery. Maintains the vital connection between Nutrition Communication Center (NCC) Associates, Registered Dietitian, higher graded dietetic technicians, food service staff, Nursing, patients and guests. Follows the local-facility policies and standard procedures for patient feeding, including but not limited to missed patient meals, late tray requests, patient meal ordering, and adherence to prescribed therapeutic diet. Take whatever action necessary, within their authority, to maximize patient satisfaction with meal service. Diet activity and patient information must be interpreted correctly to ensure meals trays contain food items adhering to patient requests and preferences, and current therapeutic diet order and allergy restrictions. Diet patterns and menu selections are adjusted to assure the correct meal tickets are generated. Exceptional ability in utilizing a computer to enter and retrieve basic information and utilizes COTS Dietetics Software programs to retrieve diet orders, recipes, and menu and inventory data. Verifies physician orders for unusual diets, conflicting modifications, tube feeding orders and nutritional supplements. Ensures supplemental feedings are correctly entered. Prints lists, reports, labels, and tray tickets following the established local facility procedures (nourishment labels, reports, prints back-up copies of reports and labels for contingency plans, and checks telephone messages.) Adjust menu selections, nourishments as needed for diet changes and NPO orders. Cleans and maintains NFS equipment such as refrigerators and juice machines located on patient unit, stores and rotates stock items and assures all food/supplies are covered, labeled, and dated. Inventories and disposes outdated food/beverages in nourishment refrigerator, prepares nourishments for patients, follows written directions for setting up individual and bulk nourishments such as tube feedings, juice, shakes, milk, sandwiches, etc. Delivers meals to patients, using two patient identifiers to properly identify the patient and retrieving meal trays from patient's bedside after meals and returning trays to dish room for cleaning. The incumbent must practice proper business telephone etiquette while answering the phone and when communicating with customers, incumbent will be pleasant, friendly, personable, professional and will identify themselves/ the service. Has working knowledge of diet principles, such as carbohydrate counting for meal planning. Conducts new-admit patient rounding to introduce and discuss, menu available food items and ways to order meals with patients and residents. Conducts meal rounds on units after tray delivery to ensure patient satisfaction and provides service recovery and meal corrections when needed. Other duties as assigned. Promotion Potential: This position is at the full performance level . Work Schedule: Full Time: 6:00 AM - 2:30 PM and/or 10:30 AM - 7:00 PM or other to meet department needs. Rotating weekends and Holidays. Compressed/Flexible: Not Available Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Health Tech (Dietetic)/PD99855S Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required
Internal Number: 600005500
About Veterans Affairs, Veterans Health Administration
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.
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