This position serves as a Health Technician in the Voluntary Service at the Information Desk of the Eastern OK VA Health Care System in Muskogee, OK. This position is a public contact position whose purpose it is to assist patients, visitors and staff obtain information and/or directions needed to complete their business at the Medical Center. All interactions with patients, their representatives and staff are courteous. The duties of the Health Technician (Information Desk Receptionist) may include, but are not limited to the following: Addresses employees by telephone, answers questions, solves problems while maintaining a professional, pleasant demeanor. Ability to maintain patient confidentiality and privacy issues is required. Computer/data entry skills required to perform the duties of the position. Ability to identify situations of an emergent nature and promptly alert appropriate medical center staff. Greet patients, as well as their friends and/or family members, as they enter the medical center. Receives visitors and callers, determines nature of business, and directs visitors or caller to his/her destination. Responds to internal phone inquires from staff and face-to-face inquires from patients and staff. Assists visitors or patients with Escort Service, i.e., wheelchair request and/or escort request to get the patient to their appointment. Works with all customers in determining the need, question or concern; and responds to questions, provides information (when appropriate to do so) and gives guidance. Work Schedule: Monday thru Friday, 8:00 am to 4:30 pm Virtual: This is not a virtual position. Position Description/PD#: Health Technician (Voluntary Service)/PD11467A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.
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