Support Center Specialist - AdventHealth East Orlando, FL
Location Address: 7727 Lake Underhill RD, Orlando, FL 32822
Top Reasons to work at AdventHealth East Orlando
Full Time Monday - Friday
You Will Be Responsible For:
Provides prompt, accurate, concise and courteous responses to member inquiries relating to consumer loans and other financial transactions. Identifies member’s needs/sales opportunities.
Researches and rectifies account problems within given authority; including but not limited to fee reversals, posting errors, payroll deduction allotments/changes, and minimum payment requirements on open and closed ended loans.
Takes initiative to identify problems and deliver recommendations and solutions. Identifies and escalates priority issues.
Troubleshoots plastic card related issues; including activations, fraud claims, processing errors, and new or replacement orders.
Responsible for performing a full range of customer service-oriented telephone, e-mail, and other electronic support activities; provides a high attention to detail.
Professionally greets customers; responds to inquiries of a specific or general nature; determines appropriate response or direction for the caller; promotes various marketing campaigns.
Accepts loan applications and supporting documents. Interviews applicants and processes loan disbursements.
Minimum of one year of experience in consumer lending
Proven track record in sales (Preferred)
Banking and/or credit union experience (Preferred)
High School diploma or equivalent (Preferred)
The Support Center Specialist processes financial transactions and responds to member account and service inquiries received via telephone and electronic service delivery channels. Processes complaints, troubleshoots problems, and provides information. Responsible for retaining and expanding new and/or additional loans and accounts through outbound sales processes. Accepts loan applications, interviews applicants, and disburses consumer loans. Makes appointments, collects information and conducts follow-up. Actively seeks opportunities in the cross selling of credit union products.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.
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