The Patient Services Coordinator (PSC) - FWF is responsible for check in, scheduling and re-scheduling ofpatients and may also serve as the primarycontact for department needs regarding patientscheduling. This role creates the first impression for guests (patients or visitors) through the scheduling and check inprocess, and ensuresexceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful and empathetic manner. The PSC also performs a variety of clerical functions at the front desk.

As a FWF PSC this position covers core staff vacations, LOAs, volume needs and sick calls across the rehab locations at multiple sitesand varyingstart/end shifttimes. This is abenefit and PTO eligible position. Hours are full-time. 40 hours per week. 80 hours per pay period.

Job Expectations:

• Completes scheduling functions
  • Demonstrates excellent customer service skills
  • Produces efficient and accurate schedules and associated reports
  • Records and updates schedule changes accurately, communicating changes to all involved staff
  • Seeks out solution to time conflicts directly through parties involved and other available resources.
  • Scans pertinent documents into the patient record
  • Arrange for interpreter services when appropriate
• Completes clerical and reception duties
  • Answers, screens, and responds to telephones calls
  • Reviews and routes scans, faxes, inter-departmental or postal service mail
  • Takes and leaves concise messages for patients and responds as requested
  • Makes new patient packets
  • Pulling and tallying data
  • Word processing

• *Demonstrates strong communication skills
  • Strong knowledge and familiarity with the Fairview system
  • Strong organizational and prioritization skills
  • Ability to prioritize competing activities
• Adaptability
• Requires access to reliable transportation to be present at various locations to conduct and meet reasonable business needs
• Travels to and provides care in multiple settings as assigned
• Demonstrates personal flexibility to meet staffing and patient needs
• Manages unanticipated changes throughout the day
• Demonstrates ability to provide care with a variety of clinical populations
• Completes assigned duties prior to transition to subsequent setting and/or establishes handoff for continuity of care
• Adaptable in responding to demands of multiple processes and supervisors

Organization Expectations, as applicable:

• Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served

• Partners with patient care giver in care/decision making.
• Communicates in a respective manner.
• Ensures a safe, secure environment.
• Individualizes plan of care to meet patient needs.
• Modifies clinical interventions based on population served.
• Provides patient education based on as assessment of learning needs of patient/care giver.

• Fulfills all organizational requirements
  • Completes all required learning relevant to the role
  • Complies with all relevant laws, regulation and policies
• Performs other duties as assigned.

Preferred

Education

• Highschool Diploma
• Vocational/Technical Training

Experience

Clerical/Scheduling Experience

Experience workingin a fast-pacedhealthcare/clinic setting is preferred