• Provide Administrative Support to the Client Management Team, including telephone coverage, e-mail and calendar tasks
• Assist with client projects as directed by Client Management Team
• Assist with documenting client issue requests received via email and telephone using ITLs and other appropriate common tools
• Collaborate with Operations staff to resolve client issues
• Track activities within the ITL database for large projects/issues/initiatives
• Brief other Client Management staff on project progress

• Attend weekly Client Management meetings as necessary

• Assist with preparation of client meeting agenda and content
• Perform Ad hoc reports as indicated and directed
• Compile information into appropriate media for staff and client use; web, excel, access, other

• Assist with client renewal projects
• Assist with preparation of client monthly and quarterly reports
• Assist and possibly attend Health and Benefit Fairs

• Ability to resolve client issues independently or with minimal direction
• Assess and determine if Client Manager or Client Executive involvement is required
• Assist with preparation of RFPs

• Speaking: Expressing or exchanging ideas by means of the spoken word. This includes activities in which the reviewer must accurately and concisely convey detailed instructions or abstract concepts to clients, other employees, and audiences.
• Hearing: Ability to receive, process, understand and act upon complex materials through spoken language
• Lifting: Moving moderately weighted objects from one position to another
• Fingering: Working primarily with fingers and the whole hand or arm, as in handling, typing, etc.

• Bachelors degree in Business, Finance, IT systems, Accounting or related Health Field or comparable work experience required

• Sedentary work in the office

• Excel
• Word
• PowerPoint
• Excellent written communication skills
• Excellent verbal communication skills
• Excellent organizational skills
• Excellent administrative skills
• Excellent documentation skills
• Ability to self structure priorities and tasks
• Analytical and problem solving skills
• Quality assurance skills
• Leadership skills
• Ability to complete repetitive tasks with nominal supervision
• Ability to effectively communicate with all levels internally and within a client organization

Employment practices will not be influenced or affected by an applicant�s or employee�s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.