Fairview Health Services is looking for a Patient Representative based out of the Maple Grove Ambulatory Care Center in Maple Grove, Minnesota. This is an on-call/as need position. This location is open Monday Friday 8:00 5:00 pm and Saturdays 8:00 Noon.

This position is responsible for creating the first impression of Fairviews services to patients, families, and other external customers by providing superior service with their interactions. (i.e. Create a welcoming atmosphere to all clinic guests). To ensure high quality care, and as a member of the care team, the patient representative supports quality patient- and family-centered care principles through performing a variety of high level functions within a care team to support the needs of the healthcare team and patients/families. The patient representative will continually look for opportunities to improve processes and workflow.

• Provide superior customer service, in person and on the phone to all customers
• Schedule and maintains patient appointments.
• Patient registration and check in process
• Ensure appropriate communication utilizing appropriate systems for documentation.
• As a member of the care team, continuously improve work processes, environment and the overall experience to serve customers and meet business goals

Required Qualifications

• One year previous healthcare and/or customer service experience

Preferred Qualifications

• Vocational/Technical Training
• Two years scheduling patient appointments and/or registering patient information with knowledge of insurance in a practice management system or equivalent combinations of education and on year experience

Other Required Skills

• Demonstrated focus on customer service/patient service with every interaction
• Excellent public relations and communication skills
• Ability to work as an effective team member to provide exceptional care
• Good telephone and computer skills
• Must be flexible to work various shifts and locations as required
• Ability to use appropriate computer applications
• Ability to work independently, demonstrate critical thinking skills and engage in ongoing process improvement

Desired Skills

• Knowledge of medical terminology