JOB SUMMARY The Baylor Scott & White Health Supervisor Call Center is responsible for the development of team members, escalations, call queue, and the day-to-day operation of the calling floor. Our Supervisor Call Center ensures all Contact Center metrics are met and maintained by utilizing software to enhance development of direct reports. This position is responsible for assisting in the completion of performance management reviews and goals and is accountable for making sure each direct report is educated on the progression of their identified goals. In addition the Supervisor Call Center is accountable for capturing feedback on the success of the team and the queue support, and for communicating with Leadership to identify areas of improvement as well as reward and recognition.
KEY SUCCESS FACTORS The ideal Supervisor Call Center candidate will have excellent interpersonal, verbal, written, and electronic communication skills. And have the ability to work in fast paced, ever changing environment. OTHER DETAILS Location/Facility – Richardson Contact Center Specialty/Department/Practice – Reg Contact Center Shift/Schedule – Full Time Benefits – Our competitive benefits package includes Immediate eligibility for health and welfare benefits, 401(k) savings plan with dollar-for-dollar match up to 5%, Tuition Reimbursement, PTO accrual beginning Day 1. Please note, benefits may vary based upon position type and/or level.
- EDUCATION - H.S. Diploma/GED Equivalent
- EXPERIENCE - A minimum of 5 years experience required
Internal Number: 20012135
About Baylor Scott & White Health
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!
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