serves as the major tertiary facility for much of the Southeast, the Caribbean and South America
AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year
Work Hours/Shift: Full Time, Days (8a - 430p)
You Will Be Responsible For:
Demonstrates, through behavior, AdventHealthâ™s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork
Daily prepares to begin work immediately, by being at workstation as scheduled by department leadership to offer continuous patient service and be available for all clinical partnersâ™ registration needs. Maintains schedule flexibility and effective time management by monitoring time and attendance to limit use of unauthorized overtime.
Greets all customers (patients, guests, families, staff, physicians, vendors, etc.) in a compassionate and helpful manner while extending exemplary customer service and assistance as needed. Answers telephones, within (3) rings using scripted greeting, and responds to inquiries within and appropriate time-frame. Reviews physician orders to verify patientâ™s name, date of birth, diagnosis, ordering physicianâ™s name and ensure orders have been signed by ordering physician. Maintains open line of communication with patients, leadership and clinicians when delays occur, or issues arise.
Creates new patient packets of pertinent forms as required by the hospital and department. Queues all patients upon arrival to department as needed. Captures patient ID photos and enters demographic information as needed.
Performs eligibility and benefits verification and re-verification applicable to patientâ™s visit. Uses utmost caution that authorizations and pre-certifications are correct and as accurate as possible to avoid rejections and/or denials. Maintains a current and thorough knowledge of utilizing online eligibility and pre-certification tools made available.
Screens and continually assists all incoming telephone calls and visitors to ensure routing to appropriate personnel within department and hospital in an accurate and timely fashion. Monitors patient wait and registration times. Enables center to achieve current standard of patient wait times.
Ability to use discretion when discussing personnel/patient related issues that are confidential in nature.
Ability to respond to ever-changing matrix of hospital needs and act accordingly.
Strong multi-tasking skills; able to assimilate and react appropriately to a variety of stimuli incoming at one time.
Computer skills including outlook, Microsoft, Word and Excel.
Minimum of one (1) year of customer service experience
Basic Life Support (BLS) Certification
Bi-lingual (English required and Spanish preferred), both written and verbal communication
Knowledge of Electronic Health Records (EHR)
Experience working with and obtaining insurance authorizations.
Read and understand medical terminology
One to two years of customer service in a medical office setting
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.
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