Patient Experience Leader (RN) Full Time Days - AdventHealth
Location Address: Tampa, Carrollwood & North Pinellas
Top Reasons to Work at AdventHealth Tampa
AdventHealth Tampa Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research.
Surgical Pioneers â“ the first in Tampa with the latest robotics in spine surgery
Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come
Awarded the Get With The Guidelines â“ Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target: Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.
You Will Be Responsible For:
Patient Experience Program Management Responsibilities (40% of role)
Patient Experience Consulting (40% of role)
Patient Experience Education (20% of role)
What You Will Need:
Bachelorâ™s degree in nursing (BSN)
10+ years of healthcare related experience
5+ years of leadership experience
10+ years of experience as an RN
Demonstrated history of leading strong improvement results in patient experience
3 years of experience in a patient experience consulting role in a multi-campus setting
Masters degree in healthcare or business related field
Lean or Six Sigma certification
Certified Patient Experience Professional
Lean or Six Sigma application knowledge
The Regional Patient Experience Manager is responsible for directly managing the operations and improvement program of AHS Patient Experience in the West Florida Division, with assignment to a specific campus or multiple campuses. Working with AHS Patient Experience and Campus Leadership, the manager develops and implements strategic best practices in the most effective manner across the region. This role provides senior level consulting and coaching to executives, middle and front line leaders in the best practices for patient experience, requiring solid knowledge of functional best practices and critical thinking related to how to best influence the field in process improvement. Additionally, this position leads or participates in the planning of regional and major system events including conferences and strategic forums. As a leader in implementing improvements in patient experience, this role requires a strong working knowledge of effective reporting and interpretation of survey results, along with an understanding of statistical concepts. This role works with the AHS headquarters to manage the site visit program for assigned campus(es), leveraging Press Ganey Advisor resources to provide appropriate education. This position serves as a change agent for Adventist Health System and requires strong experience in process improvement, along with a proven track record of leading others in the improvement of patient experi
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.
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