Location Address: 60 Memorial Medical Parkway Palm Coast, Florida 32164
Top Reasons To Work At AdventHealth Palm Coast
Career growth and advancement potential
Health Insurance Coverage
High quality of life with low cost of living on the shores of Palm Coast.
Full Time, Evenings
You Will Be Responsible For:
Meets call / customer service-centered standards.
Answers and transfers incoming calls both timely and accurately - following call processing procedures
Responds quickly and accurately to all Codes, Alerts, Drills and Testing following proper
Documents all event details timely and accurately
Executes all communications timely and accurately
Remains current and knowledgeable in all applicable hospital, code, departmental, and policy updates.
Compliant to all departmental policies and procedures
Performs other duties as assigned
What You Will Need:
KNOWLEDGE AND SKILLS REQUIRED:
Ability to remain calm, composed, and professional at all times
Demonstrates effective communication with all team members, callers, staff, patients and families. Ability to speak with callers distinctly and clearly
Ability to remain attentive for incoming codes and alerts
Ability and willingness to quickly adapt to change
Demonstrates a sense of urgency in emergency matters. Able to readapt swiftly, as required
Ability to think proactively, progressively, compassionately, and responsibly
Ability to follow instructions and timely respond to all matters during normal or stressful conditions alike
Ability to multi-task (i.e. read and respond to emails, document events, take calls, and communicate with team, as needed)
Ability and willingness to work in a team environment as well as independently
Ability to remain engaged while also maintaining satisfactory participation and attendance for all meetings and staff development programs
Ability to work a variable / flexible shift to include nights, weekends, and holidays
Complies with the Facility Employee Code of Conduct
Demonstrates compliance with all HIPAA, federal, state, and local laws, rules, and government
Promotes evidence of adherence to the hospital confidentiality policy
EDUCATION AND EXPERIENCE REQUIRED:
High school graduate or equivalent.
One (1) year PBX switchboard/operator, call center â“ high call volume environment, clerical/administrative, hospitality, and/or customer service-focused experience
The PBX Communications Specialist is responsible for operating the Facility switchboard consoles and for circulating applicable communications via mass paging systems for the region â“ in a high call volume setting. Performs most hospital overhead paging, monitors and responds promptly to all codes and alerts, fire alarms, tests and drills, and emergency situations-using proper procedure, and promptly answers and forwards all phone calls, internally and externally, to the proper extensions or persons. Responsible for communication of critical emergency response teams, as required. Responsible for facilitating paging of chaplains and various on-call teams for various areas. Provides directory assistance services for staff, patients, families and physicians, as requested. Records daily events on various report logs. Facilitates and screens
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.
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