The Performance Improvement Coordinator is responsible for detailed analysis of medical record to confirm services are needed for patients enrolled in Quality Based Incentive programs. The Coordinator is also responsible for serving as a liaison with patients to assist with care gap reminders and or scheduling appointment.
Maintains current with overview of Quality Metrics programs for which MCMF is a participant.
Maintains responsibility and current knowledge required for scheduling patient appointments.
Schedules appointments according to individual provider attributes and department guidelines.
Performs detailed analysis of medical record to confirm services are needed for patients registered in incentive programs.
Documents clearly and concisely all incoming and outgoing calls per approved procedure, clearly communicating patient’s needs. Utilizes appropriate follow through in documenting messages.
Confirms all appointments as directed, prints & mails appointment reminders.
Establishes and maintains detailed documentation for population.
Maintains knowledge of computer scheduling functions, using proper registration, editing existing patient data, and utilizing proper visit types.
Work as a team player and communicates in a positive manner with co-workers, managers, and other contacts
"Other duties as assigned”
A minimum 1 year customer service experience preferably in a medical practice environment.
Experience working with electronic medical records and with patients in a physician practice preferred. Must demonstrate excellent organization skills, and attention to detail.
Bachelor’s Degree, preferred
High School diploma, GED, or Business Related Course, required
Internal Number: MEM004040
Let us introduce ourselves. We're MemorialCare, a nonprofit health system that includes four hospitals, two medical groups, imaging centers, surgical centers and much more. As one of the leading health systems in Orange County and Los Angeles County, we're confident that no matter what your needs are, we have the teams, tools and know-how to support you every step of the way.
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