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Scheduler - AdventHealth -LOCATION
Top Reasons to work at AdventHealth - LOCATION
Work Hours/Shift: Full Time/Part Time/PRN (Shift Information)
You Will Be Responsible For:
Demonstrates, through behavior, AdventHealth's core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork
Call Performance: Maintains established performance levels. Utilizes scheduling phone system and maintains service level and abandonment rate goal that is consistent with department goals.
Scheduling Performance: Creates patient accounts, schedules/reschedules appointments and pre-registers patients on inbound and outbound calls.
Accuracy: Enters accurate information in scheduling and registration systems maintaining an error rate of 1% or less. Updates and/or corrects errors or mistakes found in system to expedite patient care. Carefully and courteously handles customer interaction in a way that preserves patient satisfaction for AdventHealth. Reports errors and mistakes found in system to direct supervisor to promote education, coaching and training opportunities of others.
Efficiency: Schedules patients efficiently and strives to fill customer requests on first call. Obtains necessary scheduling, demographic, insurance and clinical information to schedule, cancel or reschedule events by calling the physician office, department or a scheduling supervisor with a minimum of call transfers or callbacks. Uses judgment in ending call before completion and calls customer back at agreed upon time if a second call is required to complete the customer's request. Uses time wisely and avoids unnecessary or repetitive tasks that may impact department goals.
What You Will Need:
Effective oral and written communication skills
Basic computer skills
Accuracy and data entry within established time constraints.
Knowledge of medical terminology
Knowledge of insurance health plans
College education or coursework in business or healthcare, or related field
Customer service experience
Call center experience
Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Proficiently schedules and pre-registers patients for various exams and procedures within AdventHealth's various departments and entities, using a computerized scheduling system. Able to work with numerous departments while multi-tasking performance and accuracy within a fast-paced environment. Provides specialized instructions for all exams and procedures while facilitating directions to patients, facilities and departments
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.
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