The Supervisor, Service Management is responsible for managing the day-to-day operations, performance, and enhancements for the ServiceNow platform for Information Management. This role supports ITIL processes that include but are not limited to service portal, service catalog, incident management, service request, problem, knowledge, change, asset, and vendor management as well as discovery, CMDB, and performance analytics.
The Supervisor, Service Management is responsible for ServiceNow systems administration in support of IM (Information Management) enterprise application and infrastructure services consistent with ITIL/ IT Service Management best practices. The supervisor is accountable for the data integrity, maintenance, performance, operation, and licensing management for the ServiceNow platform. Management responsibilities include development and control of procedures, decision support information, special projects, and other initiatives (as needed). This role shall lead efforts to provide performance insight, monitoring, and reporting.
BA/BS degree in Computer Science, Management Information Systems or possess an equivalent combination of education and experience.
ServiceNow System Administration certification or equivalent combination of education and experience
ITIL Foundation certification preferred.
Knowledge and experience managing a large implementation of ServiceNow in an enterprise environment
Experience in healthcare information systems applications preferred.
Ability to elicit business requirements and translate those into technical specification or configuration requirements.
Ability to develop productive working relationships with lines of business.
Strong organizational and time management skills
Five years of increasing responsibility in application management and customer support experience in a large 24/7 corporate systems environment with a wide variety of applications and technologies.
Experience in application development, project management, business analysis, and service management preferred.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.
Olorum, sequi ad magnati nvenist ibusciis aut rae. Eritect ibusandandem hilitiam imus por simolest, iscieni moloreped quamus, velesedi totatemodis del il il ium experum erestio. Nam que sandebit volorestium dolor si toriae.