Manages and coordinates organization-wide efforts to ensure that performance improvement (PI) programs are developed and managed using a data driven focus that sets priorities for improvements aligned to ongoing strategic imperatives. Assures that organization-wide PI initiatives are focused and aligned on improving operational and program efficiencies and effectiveness; participates in organizational strategic planning and provides leadership for PI policy development; provides leadership and coordination for improving the organization's core functions and evaluating the impact that systems improvements have on the organization; and researches and develops PI training programs that focus on enabling the labor force to achieve improvements.
Utilizes knowledge of operations and performance improvement to serve as a facilitator of hospital operational improvements, and change management.
Plans, designs, and ensures implementation of performance improvement initiatives; provides ongoing analysis and reporting on initiative performance.
Ensures operational best practices are applied and shared across the system to assist in moving the organization forward in strategic performance objectives
Demonstrates outstanding collaboration with leaders, Associates, and physicians, fostering productive and supportive working relationships with internal and external constituencies.
Serves as a change agent, assisting leaders and Associates to assimilate change in performance processes and practices.
Skilled in communicating effectively, facilitating group processes and training staff, preparing policy analysis, including interpreting statistics and evaluating research studies
Identifies and diagnoses problems early, and brings the right people together to formulate and execute a solution.
Builds consensus and provides strong leadership in a team environment, with the highest level of professionalism and personal integrity.
A Bachelor's degree required;
A Master's degree required, preferably in Business Administration (MBA) or Healthcare Administration (MHA) or Industrial Engineering
Lean Six-Sigma trained
Ten (10) years' prior experience in a performance or organizational improvement role
Experience working in a clinical or healthcare environment required
Demonstrated effectiveness implementing a performance improvement process that leads to positive and measurable impacts on the hospital system.
Previous experience in high-level project management is required along with demonstrated effectiveness in consulting, negotiating and problem solving
Professional experience collaborating with essential business partners and a track record of successfully managing professional relationships, finding common ground, and building commitment around a shared agenda with all levels of Associates
Exceptional verbal and written communication skills required;
High personal, ethical, and professional conduct.
Excellent quantitative and analytical skills;
Strong problem solving skills;
Excellent interpersonal skills;
Ability to serve as productive member and leader of team;
Ability to develop and present complex concepts to large audiences;
Excellent computer skills, including word-processing, MS Excel, database, graphics, and other relevant software.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.
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