Experience: Advising or counseling people, working in a large organization; human resources experience is helpful.

Skills Required: Excellent verbal communication skills are required for effectively handling extended telephone conversations with Ethics Action Line callers. Also, the ideal candidate must be able to effectively facilitate problem resolution with other departments and functions. Excellent written communication skills are required in order to effectively and accurately summarize the information from the EAL calls into a factual and actionable report. Analytical mind to prioritize concerns, obtain and organize data, and develop the proper approach to ensure resolution. Mature judgment to convey the proper demeanor to those reporting alleged concerns, and to determine the appropriate strategy for inquiry and resolution. Interpersonal relations to include empathy, patience, and good listening skills to establish rapport with the complainant. Organizational talent to cope with fast-paced work environment which is often dealing with customers (Employees, Patients, A-Team Members, HR Leaders, Compliance Officers and Regional Management) who are stressed out, anxious, sometimes rude, and often with false expectations about resolution of their problems.