Do you enjoy working independently and influencing business decisions? The ideal candidate will enjoy working in an autonomous manner and will possess creativity and strong communication skills, both verbally and written. If this sounds like you and you would like the opportunity to influence others and grow Mayo Clinic Laboratory presence, we invite you to consider applying.
MCL Regional Service Representatives are responsible for executing the delivery of MCL support for community based laboratories unique to each client's needs as characterized during the sales process. The RSR plays a lead role to ensure client retention by driving the cross-departmental MCL Support Staff to analyze client concerns and prioritize opportunities to improve delivery of service. Monitors and maintains existing client satisfaction and communicates opportunities for new growth. Conducts client educational sessions on MCL service tools and Infectious Handling Training. Responsible for ensuring the efficiency of client training and determine future need. Facilitates customer service and visiting faculty programs. Communicates with clients on new test information, setting pricing and locking in fees, as needed. Implements Mayo resources for pre and post analytical phases of testing. Develops an intensive understanding of each client by establishing long standing relationships and identifying key decision-makers. The fulfillment of these responsibilities allows the Hospital Account Executive to focus on new sales initiatives. The RSR has the primary responsibility of identifying client concerns and involving appropriate MCL Support members for value-added solutions. The RSR should proactively address client expectations and routinely assess client needs through on-site visits, by telephone and by written and electronic correspondence with client staff. Accessibility to clients and Mayo staff and timely response to client inquiries is essential. The RSR should coordinate the deployment of Mayo resources in an efficient and effective manner and document the nature of communications and the services that are delivered such that this information can be retained and easily shared.
We have two opportunities supporting all or portions of the following states:
Eastern Pennsylvania, Delaware, Maryland, Washington DC, Virginia and Southern West Virginia. Posting number 122419BR
Arizona and Southern California. Posting number 122124BR.
This position requires you to work from an office in your home located within territory of support. We require a two year commitment to this position. Additionally, requires a bachelor's degree and 5 years of clinical laboratory experience in hospital setting
VISA Sponsorship not available for this position
Outreach experience desired. Good human relations and communications skills. High level of technical competence and confidence. Comfortable with computer operation. Must be adaptable, flexible, creative, dependable, responsible and able to perform well within multifunctional environments. Customer focused. Ability to manage several projects or tasks simultaneously and to exercise appropriate judgment when prioritizing projects. Decision making and problem-solving ability. Adherence to MML policies and procedures. Ability to function and work in a diverse work environment while offering assistance and providing direction to clients in a concise, sensitive, informative and professional manner, keeping a positive and courteous tone. Stay abreast of regulatory issues, reimbursement issues. A valid driver's license and a good driving record are required, along with the ability to travel extensively on all forms of major public transportation. 80% Travel is required. ASCP certification preferred.
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum salary every 2 weeks is approx $2,644 based on a full-time position.
Apply at jobs.mayoclinic.org/
Mayo Clinic has been recognized as the best hospital in the nation for 2018-2019 by U.S. News & World Report. We are the largest, integrated, not-for-profit medical group practice in the world with over 60,000 employees working in a unique environment that brings together the best in patient care, groundbreaking research and innovative medical education. At Mayo Clinic, you'll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life- changing career!
Learn and grow among the best in your field at the nation's top hospital (U.S.News & World Report,2019-2020), ranked No. 1 in more specialties than any other care provider. At Mayo Clinic, you'll use the power of collaboration to achieve the highest standards for medical care and health improvement, working in the largest integrated, not-for-profit medical group practice in the world with over 60,000 employees. You're invited to contribute to a unique environment that brings together the best in patient care, groundbreaking research and innovative medical education. Being a part of Mayo Clinic allows for more work-life balance, competitive compensation and generous benefits, career security and the ability to manage and coordinate patient care in the most efficient ways possible.
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).
Internal Number: 32085017_309211651
About Mayo Clinic
Mayo Clinic is a not-for-profit worldwide leader in patient care, research and education. Working collaboratively and driven by patient needs, more than 55,000 dedicated professionals — across six states and in every medical and surgical specialty — provide solutions and hope to people from all walks of lifeWorking at Mayo Clinic is making a difference. It's providing the highest quality patient care by placing the needs of patients first. At Mayo Clinic, you'll discover a culture of teamwork, professionalism and mutual respect — and most importantly, a life-changing career.
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