The Director of Patient Access will develop and direct the activities of the future Cancer Contact Center for RWJBarnabas Health Oncology Service Line.
Provide an appointment with the appropriate cancer provider between 24 and 72hrs of a request by call or on-line depending on the appointment urgency.
Coordinate all appointments with a clinical navigator in each tumor based site and at each location
Monitor patient access and report
Ensure that referral sources are documented for each call
Develop a standardized referral communication system for all RWJBarnabas oncology programs
Advise the daily activities of personnel in oncology practices as well as the inpatient and outpatient intake areas, to ensure timely registration of patients and the accurate data entry of patient biographical and financial information.
Monitors and advises business front end clinic functions for all related oncology entry points, including randomly monitoring practices three days ahead of the clinic date to determine if each patient has been properly verified for insurance purposes including prior authorizations, proper FSC are inputted in the financial system and proper information is noted on account and communicated to patients as it relates to co-payments, etc.
Acts as a resource for processing registration information, insurance verifications, and documentation guidelines including advising or referring providers to appropriate sources accordingly to all departmental staff and managers.
Ensure that Oncology Services patient access is in compliance with all applicable policies, laws and regulations.
Bachelor s degree in Business, HIM, Information Systems, Master s degree preferred
Must have contact center experience at a healthcare entity
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We offer a great work environment, competitive rates and excellent benefits, including:
Vacation/Personal/Holiday/Sick Time Off
Short & Long Term Disability
Basic Life & Accidental Death Insurance
Health Care/Dependent Care Flexible Spending Accounts
RWJBarnabas Health is the most comprehensive health care delivery system in New Jersey and the state s second largest private employer with more than 32,000 employees, 9,000 physicians and 1,000 residents and interns. The system includes eleven acute care hospitals, three acute care children s hospitals and a leading pediatric rehabilitation hospital (Children s Specialized Hospital).
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