Under the supervision of the Clinic Manager, provides interpretation services to staff, patients and visitors at the Cook County Health (CCH). Provides sight translations of written documents that may not be available in the patient's primary language. Assists in dispatching calls to other interpreter staff. Logs and reports daily and weekly interpretation requests and encounters. Prepare and submit reports regarding complaints and/or cases that require special attention and/or follow-up. Participates in orientation and training of new volunteer interpreters. Travels to other CCH facilities to provide interpreter services as required.
Provides interpretation services to CCH patients, staff and visitors, including information for patient admission, discharges, registration, and clinic appointments.
Provides sight translations of written documents that may not be available in the patient's primary language.
Periodically translates into written format non-technical instructions, patient related information and simple medical forms.
Assists in dispatching calls to other interpreter staff, as required
Utilizes the CyraCom PresentTelephone Interpreter ( OPI) system for languages other than Spanish, Polish and Cantonese/Mandarin.
Responsible for logging and reporting daily and weekly interpretation requests and encounters for Monthly Statistical Report.
Prepares and submits reports regarding complaints, and/or cases that may require special attention and/or follow-up.
Participates in orientation and training of new volunteer interpreters.
Travels to other CCH facilities to provide interpreter services, as required.
Other duties as assigned or required.
Reports to Clinic Manager
High School Diploma or GED (Must provide proof at time of interview) is required .
Ability to read, write and speak English and required language fluently.(i.e. Cantonese and Mandarin) (A language test may be required) is required.
Two (2) years of experience in providing interpretation services in a health care setting.
One (1) year of experience in translation forms.
Successful completion of 40 hours or more of medical interpreting course is required. (Must provide proof of completion of program at time of interview).
Knowledge, Skills, Abilities and Other Characteristics
Ability to get along with others.
Good organizational skills.
Good written and oral communication skill.
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service.
To take advantage of this preference a Veteran must :
Meet the minimum qualifications for the position.
Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"
Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable.
A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference.
VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW
MUST MEET REQUIRED QUALIFICATIONS AT TIME OF APPLICATION
*Degrees awarded outside the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.
*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
*CCHHS is strictly prohibited from conditioning, basing or knowinglyprejudicing or affecting any term or aspect of County employment orhiring upon or because of any political reason or factor.
COOK COUNTY HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER
ABOUT COOK COUNTY HEALTH (CCH)
The Cook County Health’s mission is to deliver integrated health services with dignity and respect regardless of a patient’s ability to pay; foster partnerships with other health providers and communities to enhance the health of the public; and advocate for policies that promote the physical, mental and social wellbeing of the people of Cook County.
CCH is comprised of two hospitals, John H. Stroger, Jr. Hospital and Provident Hospital, a robust network of more than a dozen community health centers, the Ruth M. Rothstein CORE Center, the Community Triage Center, the Cook County Department of Public Health, Cermak Health Services, which provides health care to individuals at the Cook County Jail and the Juvenile Temporary Detention Center, and CountyCare, a Medicaid managed care health plan.
The system cares for more than 300,000 patients each year and its physicians are experts in their fields, committed to providing their patients with comprehensive, compassionate and cutting-edge care. Today, CCH is transforming the provision of health care in Cook County by promoting community-based primary and preventive care, growing an innovative, ...collaborative health plan and enhancing the patient experience.
COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER
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