JOB SUMMARY: Primary responsibility is to provide related assistance and information during specific shift. Respond promptly and politely to all callers in a timely manner. Answers all incoming calls to the Medical Center's main telephone number and other types of inbound telephone services as directed. Respond to emergency codes in an expedient manner. Respond to console alarms and reports equipment malfunctions to Telecommunications Manager. Notifies appropriate telecommunications staff of changes needed in directory when such information comes to their attention. Keep abreast of hospital events that may generate calls and inquiries from those outside the Medical Center.
EDUCATION: High School Diploma or General Education Diploma (G.E.D) Required.
REQUIREMENTS: Two (2) years' experience as telephone operator in a busy multi-position environment preferred; will also consider customer service experience. Good knowledge of PBX consoles a must. Must be able to communicate clearly, have good diction, pleasant speaking voice, and be clearly understood over the telephone. Personable and customer service oriented required. Successful completion of Saint Barnabas Orientation Programs.
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