The Retail Call Center will handle incoming calls made to CPSL sites concerning medications through an Interactive Voice Response (IVR) system. Pertinent information will be gathered from the caller, and along with review of the electronic medical record, call center employees will utilize scripting to determine a response to the needs of the caller. The pharmacist will be responsible for addressing medication related questions, issues, prior authorizations as well as refill approvals. The pharmacist will also perform a medication review at the time of the call and do a complete clinical review and address any medication related questions.
SPECIFIC POSITION DUTIES:
*1. Improves patient access, customer service, perception, and satisfaction.
*2. Maintains strict patient confidentiality.
*3. Utilizes current clinical guidelines of medical practice to analyze and authorize prescriptions for refills.
*4. Knowledge of pharmacy law in the state of Pennsylvania.
*3. Knowledge of Epic for validation of caller, chart review, refill encounter, telephone encounter, prior authorization request, medication reconciliation.
*4. Follow up on issues that require further research or resolutions
*5. Provides leadership in the absence of the Retail Pharmacy Call Center Manager.
*6. Pharmacist must maintain professional liability insurance in the amount of at least $1,000,000 per occurrence or claims made in accordance with the Pharmacy Act Section 9.3(c) and Board Regulation Section 27.312.
COMPETENCIES AND SKILLS:
Demonstrates exceptional organizational skills and effective communication skills.
Possess strong clinical knowledge.
Demonstrates ability to effectively manage multiple tasks simultaneously.
Demonstrates excellent written and verbal communication skills.
Strong customer service skills.
Demonstrates leadership skills such as self-awareness, self-regulation, motivation and empathy.
Demonstrates the ability to meet deadlines and handle stress
EDUCATION AND/OR EXPERIENCE:
Bachelor of Science in pharmacy or Doctor of Pharmacy (Pharm D) degree from an accredited college and current licensure or eligibility for licensure by the Pennsylvania State Board of Pharmacy required.
Must complete the requirements for continuing education credits as mandated by the Pennsylvania State Board of Pharmacy to maintain current Pennsylvania pharmacist license.
Current pharmacist license in additional states is a plus.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Work is typically performed in a call center/office environment.
This position requires prolonged sitting.
This position requires use of a headset.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
ABOUT GEISINGER: Geisinger is a physician-led health system comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan Geisinger is nationally recognized for innovative practices and quality care. Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.
** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
*Domestic partner benefits not applicable at Geisinger Holy Spirit.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh Food
Farmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencing
programs, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.
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