Responsible for the configuration and installation of end user devices including workstations, laptops, printers and other peripherals. Support, troubleshoot and resolve end user hardware and software issues and provide recommendations as required in a positive and efficient manner. Configures and troubleshoots user and computer accounts and profiles.Â Installs, configures and maintains printers and print servers. Answers Help Desk phone and checks ticketing system, creating and assigning tickets to network or analyst level support as appropriate.Â Maintains ticket tracking software and verifies proper follow up and documentation on assigned tickets in a timely manner.Â Provide support, including procedural documentation and relevant reports. Responsible for maintaining an accurate inventory of all computer hardware, peripherals, spare parts and software owned by the organization.Â Performs after hours and weekend support, systems installation and maintenance, as occasionally needed.Â Requires participation in IS staff rotational call schedule.
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