Supervises and coordinates activities of clerical personnel in the organization which encompasses all New Mexico Heart Institute Services on and off campus. This includes, but is not limited to hiring, training, supervision, disciplinary and termination authority of all clerical personnel. Supervises and coordinates the New Mexico Heart Institute business office operations and procedures such as training new staff, registration, insurance verification, patient scheduling, collecting data for management reports, investigate insurance denials, cash posting, flow of correspondence between physician offices, medical records, pre-registration, proper filing and archiving of charts, requisition of office supplies, and any other clerical services needed. Examines work for accuracy, neatness and conformance to policies and procedures. Acts as Timekeeper for clerical personnel by maintaining Time and Attendance and back up role to the Manager/Director for approval of time. Works directly with Manager/Director on new projects and reports all necessary data. Must ensure high standards of customer service. The supervisor must have good communication skills and be able to work well with others to promote a team environment. This position represents the department's leadership and requires professional behavior, dependability and flexibility. Assists the Manager/Director with ongoing professional development of the departments and staff. Follows the CHRISTUS St. Vincent Reginal Medical Center guidelines related to the Health Insurance Portability and Accountability Act of 1996 (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
EDUCATION: Associates Degree preferred.
SKILLS: Proficient knowledge of all Microsoft Office Applications, medical terminology, Affinity Systems, Cerner Systems, Timekeeping Management and all electronic medical records. Must have proven leadership ability and the skills to interact with patients, staff and customers. Must have strong communication and customer service skills. Must be able to work well with others and promote team environment.
EXPERIENCE: Three years front office experience in a medical setting required to include patient registration and scheduling.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.
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