The ServiceNow System Administer role is a collaborative role requiring continuous interaction with Multiple internal and external stakeholders related to configuration, testing, implementation and overall stakeholder satisfaction.
Demonstrates requirements gathering and analysis, solution design, development task management, quality assurance and release management
Demonstrates working knowledge of ServiceNow core architecture and especially modules such as Service Catalog, Incident/Change/Problem Management, Asset Management, CMDB, Knowledge Management, Project Portfolio Management, and Self-Service Portal
Experience Integrating ServiceNow with third-party tools
Effectively analyze and problem solving skills
Ability to work directly with internal (IM) and external clients
Collaborate effectively to develop solutions and handle general updates and configuration changes/requests
Identify system deficiencies and recommend solutions
Ensure the latest release of the ServiceNow application is implemented in a timely manner with minimal or no disruption
Ensure appropriate tools and processes are in place to have a development/test/production environment that is reliable and reproducible
Work closely with the PMO to ensure appropriate project documentation is available for each new initiative or enhancement
Create and update knowledge base articles and CMDB to reflect accurate information related to system functionality and troubleshooting
In depth knowledge of ServiceNow to configure and recommend configuration changes to improve system stability and performance
Assist with IT projects as needed
Bachelor's degree in Computer Science or equivalent experience required
3+ years working with the ServiceNow platform in an Admin/Developer and enterprise-wide, multi-tier ServiceNow production environment
Hands-on experience integrating ServiceNow with external systems
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.
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