Job Posting: Jun 6, 2018, 8:34:28 PM Closing Date: Jun 21, 2018, 4:59:00 AM Full-time Shift Start Time: 3:00 P.M. Shift End Time: 11:00 P.M.
Collective Bargaining Unit: SEIU Local 73 Posting Salary: $17.427 Hourly
Organization: Health and Hospital Systems
Med/Surg 4 Flex
1901 W. Harrison Street
Chicago, IL 60612
The Ward Clerk provides clerical support to the health care team, patient, family and visitors of John H. Stroger, Jr. Hospital. Contributes to the operation which enhances the efficiency and communications of the unit. Promotes a positive customer–focused environment.
Performs receptionist activities
Receives, greets and directs patient, visitors and hospital personnel providing accurate responses in a friendly and courteous manner.
Checks visitor's passes.
Receives, places and transfers telephone calls using good telephone etiquette.
Records, communicates and delivers messages accurately and timely to the appropriate person.
Provides accurate information in a concise, informative manner respecting patient's right to privacy.
Observes hospital and unit policy in assisting and directing patient, staff and visitors.
Communicate with courtesy
Notifies Admissions Office of all admissions and transfers upon arrival.
Remains calm, reassuring and able to provide directions during emergency situations, STAT request and orders.
Established good rapport and working relationships to foster interdepartmental communications necessary for the delivery of patient care.
Works in cooperation with co-workers, nursing personnel, physicians and supervisory staff.
Pages and locates physicians and other hospital personnel upon request, which may include but not limited to Ancillary services: Chaplain, Hospital Police, Interpreter, Social Workers and others.
Answers telephone and provides general information; refers questions, which cannot be answered, to the appropriate personnel.
Notifies appropriate physicians and nurses of the arrival of new admissions and/or transfer.
Notifies Patient Information Desk regarding patients that are on the Visitor Restriction List and in emergency situations (i.e. Code Blue).
Notifies Environmental Services to clean patients' room after discharge or death, as needed.
Performs Clerical Functions Efficiently
Maintains appropriate level of forms, material and supplies in an organized manner, and have prepaid charts for downtime procedures.
Maintains patient chart in an appropriate and sequential order with each patient label affixed to medical record appropriately.
Prepares the chart for Medical Records upon transfer, discharge or expiration of the patient.
Initiates and accurately maintains identifying information on all paper Medical Record forms.
Transfer, checks, and notifies Registered Nurse for Advanced Directives and General consents, provides Patient Handbook to patient or family, upon admission.
Utilizes patient label/sticker appropriately and accurately as indicated in policies.
Maintains and keeps current Medical con-call binder, admission and discharge log book, census work sheets and snapshots as transaction occurs.
Completes, organizes, and records pertinent information on all admissions, transfers and discharge forms with accuracy and timely.
Maintains and completes the Daily Monthly Activity Log Sheet
Conducts walking rounds at least every four (4) hours and as needed to ensure accurate:
The Cook County Health & Hospitals System’s mission is to deliver integrated health services with dignity and respect regardless of a patient’s ability to pay; foster partnerships with other health providers and communities to enhance the health of the public; and advocate for policies that promote the physical, mental and social wellbeing of the people of Cook County.
CCHHS is comprised of two hospitals, John H. Stroger, Jr. Hospital and Provident Hospital, a robust network of more than a dozen community health centers, the Ruth M. Rothstein CORE Center, the Community Triage Center, the Cook County Department of Public Health, Cermak Health Services, which provides health care to individuals at the Cook County Jail and the Juvenile Temporary Detention Center, and CountyCare, a Medicaid managed care health plan.
The system cares for more than 300,000 patients each year and its physicians are experts in their fields, committed to providing their patients with comprehensive, compassionate and cutting-edge care. Today, CCHHS is transforming the provision of health care in Cook County by promoting community-based primary and preventive care, growing an innovative, collaborative health plan and enhancing the patient experience.
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