About AMGA At AMGA, we’re leading the transformation of healthcare in America because we believe in the power of healthier communities. By working alongside top professionals in our field and acting as their voice in the public sphere, we’re paving the way for medical groups and integrated systems of care to deliver the next level of high-performance health.
Together, we’re more than just an association, we’re a community of leaders. AMGA, our members and our corporate partners form a team dedicated to dramatically improving population health and care for patients at lower costs.
More than 175,000 physicians practice in our member organizations, delivering care to one in three Americans. Representing many of the nation’s most prestigious integrated systems of care, we have the insight and expertise to truly advance the way patients experience healthcare. To become a part of the healthcare transformation, explore our work and join the conversation today.
About The Job The Information Technology Help Desk Specialist (HDS) provides support managing services related to the organization’s information infrastructure and end user support. The Help Desk Specialists principal responsibility is to provide technical assistance and troubleshooting support for staff queries and issues related to company owned computer systems, software and hardware at the organization’s headquarters in the Alexandria VA as well as support for remote staff.?Responsibilities include responding to technical queries either in person or over the phone, maintaining training manuals, conduct staff training in use of technology, maintain inventory of hardware and software assets. Additional duties include management of network and communication service providers/vendors. The HDS is also involved in the implementation and maintenance of new/existing technology projects and functions as part of a larger technology department that maintains the organization’s databases, websites, and network systems.
What You’ll Do • Provide primary technology help desk support services for onsite and offsite staff, escalating non-routine help desk tickets and IT problems to third party support organization. Insuring all issues are resolved through to completion. • Provide routine maintenance and support for windows and mac PCs and desktops, and standard office applications like Office 365. • Maintain network systems including windows, web, database and file servers, firewalls, routers, switches, laptops, workstations, printers, and other peripheral devices; track significant problems, monitor performance, and schedule and perform upgrades to hardware/software • Operate and maintain telecommunication systems including Cisco Unified Communications (UC) phone system plus audio and video conferencing solutions • Research, recommend, develop and deploy new systems, methods, and structures as required; provide direction for operational scheduling, data storage and protection including backups/retrievals, plus disaster recovery functions for the IT infrastructure • Develop and maintain and perform installation and configuration procedures • Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale • Performs analysis, design, and development of security features for system architecture, computer systems, and network devices. • Deployment of applicable desktop and server patches and performs systems backups • Ability to quickly assimilate technical problems, troubleshoot and prioritize effectively, develop appropriate resolution strategy, and communicate with management • Perform the installation, repair, and maintenance of all PC equipment and peripherals • Oversee the development and maintenance of documentation regarding network configurations, standard operating procedures, and service records relating to the organization’s IT infrastructure plus back office systems including financial, reporting, and iMIS, the current Association Management Systems (AMS) • Develop and maintain equipment inventory reports detailing capital asset information; develop equipment lifecycle plans to ensure that the organization has appropriate equipment to keep pace with technology advances and future requirements • Enforce technology policies and guidelines to ensure network health and protect the security of organization’s data • Train others on the use of tools, software, and technical procedures necessary to maintain the integrity of network systems • This position may require availability to perform maintenance and emergencies response, during non-business hours and over weekends.
Your Leadership Skills • Support the mission and vision of the AMGA by championing and inspiring the use of new and innovative technologies • Teach and guide staff about the new and innovate ways to use technology to achieve their goals and support the organization’s strategic plan.
Your Supervisory Skills • Operate within and support AMGA personnel policies and practices? • Support and carry out management decisions
Skills You’ll Have • Bachelor’s degree in Information Technology, Computer Science, or a related field strongly encouraged, or equivalent real world experience • 3+ years’ experience in the information technology field with progressively greater responsibility required • Training, Experience or Certification for a Microsoft Certified Solutions Expert (MSCE) • Training or certification for Cisco Certified Network Associate (CCNA), CCNA certifications are not required, but a demonstrated ability to interface with and configure Cisco router and switch equipment is desirable. At least 1 year applicable work experience within Cisco systems preferred. • Demonstrated knowledge of network hardware including file servers and printers, Uninterruptible Power Supplies (UPS), and Cisco network equipment including firewalls, routers, and Power of Ethernet (PoE) switches • Demonstrated knowledge of Microsoft software products including Office 365, Microsoft Server 2008/2016, and SQL Server 2012/6; Microsoft Windows 7 & 10 along with Macintosh operating systems and hardware environments • Demonstrated experience managing network and telecommunications service providers/consultants • Experience managing systems on-premise and cloud-based environments • Knowledge of iMIS Association Management Systems (AMS) a plus • Familiarization with database and business intelligence concepts, networking technologies including LAN/WAN and VPN, and security challenges including viruses, spyware, malware, Phishing and SPAM • Outstanding analytical, planning, verbal/written communication, and problem-solving skills required • Strong organizational skills and the ability to handle multiple projects and deadlines simultaneously with minimal supervision required • Information Technology experience in an association/non-profit environment preferred • Ability to lift up to 30 pounds to move and setup equipment as required • A positive attitude and an earnest interest in providing good customer service to our members and partners
Other Skills We’d Love to Hear About • Experience working for a non-profit caused based organization • Your work in fast-moving workplace collaborating with creative and demanding colleagues who are always working towards greater innovation
Internal Number: 1170
AMGA is a trade association leading the transformation of health care in America. Representing multispecialty medical groups and integrated systems of care, we advocate, educate, and empower our members to deliver the next level of high performance health. AMGA is the national voice promoting awareness of our members’ recognized excellence in the delivery of coordinated, high-quality, high-value care. More than 170,000 physicians practice in our member organizations, delivering care to one in three Americans. For more information, visit amga.org
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