The National Association of County and City Health Officials (NACCHO), a national organization representing approximately 2,800 local health departments (LHDs) nationwide, has an immediate opening for a full-time Membership Manager.
The Membership Manager is a member of the Development Team, and contributes to the advancement of local public health practice by performing a range of responsibilities related to NACCHO’s membership. Responsibilities include the management of all membership operations, including ensuring efficient, responsive and cost-effective processes and procedures. The Membership Manager is responsible for helping to promote a “member-centric” culture among NACCHO staff; guiding designated recruitment, retention, and membership marketing campaigns; helping to ensure consistent and integrated messaging, branding and promotion of NACCHO’s products and services; overseeing the dues revenue process, the membership files and the membership area of the website; supporting the Membership Advisory Committee; managing NACCHO’s member affinity programs; and other duties as agreed. This position supervises, specialist/associate specialist/ and or other assistant Program Specific Information This is a managerial position requiring initiative, teamwork and solid managerial, analytical and technical skills. The work involves partnerships with co-workers, members, vendors, and other external groups, and requires the exercise of discretion and independent judgment. The Membership Manager will collaborate closely with fellow staff and NACCHO members to centralize, streamline, and improve NACCHO’s membership activities and ensure superior service to local health departments.
POSITION SPECIFIC DUTIES
Providing comprehensive management of NACCHO’s membership operations. Playing a direct role in the development, implementation, and maintenance of the NACCHO Membership Engagement Plan by overseeing the strategies and tactics, monitoring progress towards key milestones, and contributing new and innovative ideas for ongoing membership engagement. Assisting in the development of member activity reports that communicate and reinforce the value of NACCHO membership for individual local health departments. Researching, recommend, and implement new membership benefits and affinity programs and marketing those benefits and affinity programs to members and prospective members. Coordinating regular active and inactive member research with other NACCHO staff to measure member perceptions and needs. Assistance in the analysis of member research and participation data and identifying trends to inform staff and NACCHO volunteer leadership. Developing, documenting and refining internal processes and procedures that ensure effective and efficient service to local health departments. Developing and managing a membership corner on the NACCHO Sharepoint site to inform and engage NACCHO staff. Implementing membership billing processes and ensuring the timeliness and accuracy of all membership invoicing. Processing membership payments. Maintaining membership database records. Maintaining hardcopy membership files. Generating queries needed for NACCHO communications to members and for reporting purposes. Serving as a liaison to the Membership Advisory Committee. Serving as a liaison with Finance, IT and staff across NACCHO, ensuring that member inquiries and concerns are addressed in a timely manner. Participating on “crosscutting” teams relevant to membership and marketing (e.g., Web Team, Marketing and Promotions Team). Responsible for the maintenance of membership-related Website pages. Coordinating activities for and staffing the NACCHO booth at conferences and other meetings. Performing other duties as agreed.
Bachelor’s Degree in related field with a minimum of five (5) years relevant membership experience. Membership association experience required. Knowledge Good understanding of association membership issues and practices. Experience with database administration or data management
Preferred: Demonstrated interest in public health issues Preferred: Experience creating Web pages and writing for the Web
Ability to establish effective working relationships with diverse groups and interact effectively with coworkers, members, vendors, and other external groups Ability to balance and effectively accomplish multiple priorities within established time frames Ability to work well under pressure Ability to work independently as necessary to achieve high performance in position Ability to work effectively within a team Ability to take initiative Full accountability for all work responsibilities and outcomes, and for input to team(s) Strong writing, proofreading, and editing skills Strong written and oral communication skills Medium level computer skills with Microsoft Office, including Word, Excel, and PowerPoint Strong organizational skills Customer service orientation for both internal and external customers Strong interpersonal skills Extremely detail-oriented; highest degree of accuracy in all activities Management and budgeting skills Abilities Ability to establish effective working relationships with diverse groups and interact effectively with coworkers, members, vendors, and other external groups Ability to balance and effectively accomplish multiple priorities within established time frames Ability to work well under pressure Ability to work independently as necessary to achieve high performance in position Ability to work effectively within a team Ability to take initiative Full accountability for all work responsibilities and outcomes, and for input to team(s) Skills Strong writing, proofreading, and editing skills Strong written and oral communication skills Medium level computer skills with Microsoft Office, including Word, Excel, and PowerPoint Strong organizational skills Customer service orientation for both internal and external customers Strong interpersonal skills Extremely detail-oriented; highest degree of accuracy in all activities Management and budgeting skills
JOB CLASSIFICATION Full-time, Exempt. TERM: This position is considered Fiscal Year term, however it is a mission critical role. NACCHO will continually strive to maintain funding for all positions. HIRING SALARY RANGE: $66,640.00-$70,000.00, commensurate with experience
SELECTION PROCESS: We only accept applications that follow the electronic process. No phone calls please. This position is subject to background screening. Qualified applicants should send a cover letter, resume, one writing sample with salary requirements to: PN-TBD using the following link: https://naccho.clearcompany.com/careers/jobs/49a145a3-2eaa-63fc-4eed-da6a66917551/apply?source=588755-CS-2909 NACCHO offers generous benefits plan including but not limited to 13 days of sick leave annual leave allowable accumulation up to 225 hours, and paid vacation leave, as well as other types of leave. NACCHO benefits include a generous health, dental, and vision plan, 5 percent of base salary contribution to 403(b) plan, (not a matching contribution); paid short and long term disability plan and paid term life insurance. NACCHO also offers discounted gym membership. At NACCHO, our commitment to equal employment opportunity and affirmative action seeks to ensure a work environment free of discrimination and harassment. We respect and value work force diversity among all employees and all those with whom we do business.
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