The Director, Care Experience is responsible for leading Henry Ford Allegiance Health’s efforts to differentiate itself based on the quality of the patient experience. In partnership with clinical leadership and the senior leadership team, the Director will establish the foundation for improving the patient experience throughout all operations. This model of care will address all aspects of the patient experience including clinical care, physical environment, emotional and spiritual needs of patients and families, and staff interaction and communication with patients and families. The Director will need to have exemplary collaboration skills, working closely with the Care Experience leaders at Henry Ford Health System and coordinating efforts within quality and safety, performance improvement, operations, nursing and human resources. The goal of this effort will be to create a culture and standard of care that builds upon the organization’s excellent clinical outcomes, improves patient satisfaction, increases staff engagement and retention, strengthens the health system’s brand, and improves the bottom line.
Bachelor’s degree in Business, Health Services or related field.
Minimum Work Experience:
5 years of progressively more responsible experience in the areas of service excellence, process improvement, leadership development
Required Skills, Knowledge, and Abilities:
Strong interpersonal skills required to effectively communicate with and influence constituents. Regular contact with CEO, CNO, COO, Medical Directors, physicians, nurses, patients/families and staff.
Must be able to work in a matrix organization and maintain effective working relationships across the organization.
Ability to develop and implement recommendations and strategies, make independent judgments and manage projects.
Strong verbal and written communication skills is required.
Serving Jackson since 1918
Henry Ford Allegiance Health is a locally-governed health system in Jackson, Michigan. We are proudly in our 10th decade of serving the people of south central Michigan with local, high-quality health care. We believe our community is best served by having the most advanced medical services, combined with a progressive philosophy of overall wellness. Together, these two approaches will help our community become the healthiest in Michigan - our vision.
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